
Thank you for your patience! An AT&T sales representative will be with you shortly.
You are now chatting with Natlee, an AT&T sales representative.
Natlee: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Nardeen: I would like to upgrade my phone.
Natlee: I'd be happy to assist you today
Natlee: Do you have a phone in mind already?
Nardeen: I want to get the iPhone 4 16GB refurbished model.
Natlee: Thank you for your interest in our refurbished devices. Due to temporary inventory constraints, refurbished devices are not available for upgrades or when adding a line to your account. You may, however, select from a wide variety of new devices. We value your business and we apologize for any inconvenience this may have caused.
Nardeen: That isn't completely true. The iPhone 3GS 16GB refurbished is available for upgrade.
Nardeen: Why can't I pay the additional $50 to get the iPhone 4 model instead?
Natlee: Okay, well you're quite welcome to take advantage of the phones and devices offered to you on your site, but when you're logged in and the refurbished iPhone 4 does not show, it is not available for upgrade
Nardeen: Okay, so I understand that it is not available for me but what I don't understand is why I can't get it but a new customer can.
Nardeen: It seems that if ATT really valued me as a customer, they would give me at least the same options as a new customer would get.
Natlee: You will notice your Upgrade prices should be very close (if not the same) as the Phones and Device prices for new customers without Package deals as well.
Nardeen: Yes, expect for the phone that I want.
Nardeen: You say that ATT values my business but it doesn't seem like ATT wants to keep me as a customer.
Natlee: I see, well the advantage that the new phones have is a 1 year warranty versus a 90 day warranty and so you may want to consider the new phone instead anyway
Natlee: In all fairness, we do offer some packages and deals to joining customers to help offset any costs or inconvenience switching to our family. While the packages and deals are offered to help us bring these new customers to our calling family, these are similar to the packages that should have been available to you when you joined us as well.
Nardeen: Wouldn't it make business sense to keep your existing customers? I am most likely going to switch to Verizon because of this.
Nardeen: ATT has made little effort to keep me as a customer.
Natlee: I see, well there are some differences in their iPhone that may have you think twice about that
Nardeen: Like what exactly?
Nardeen: I'll be able to make phone calls with the Verizon iPhone?
Natlee: Yes you sure will
Natlee: Verizon will carry iPhone 4. However, While AT&T competitors may now offer iPhone, ATWith &T is still the best choice for customers who want an iPhone. It will perform better on our network due to AT&T having the Nation’s fastest mobile broadband network, ability to talk and use data simultaneously, broad international coverage, as well as access to AT&T’s nearly 23,000 hotspots nationwide, at which qualifying customers get access to AT&T Wi-Fi Basic at no additional charge. Additional detail will be provided as it is made available to AT&T.
Nardeen: I would rather have a phone that works well all of the time than a phone that works really well only some of the time.
Nardeen: The least ATT could do would be to allow me to buy the refurbished phone at a discount if I have going to have to deal with their spotty coverage for 2 years.
Nardeen: I don't think that is too much to ask for.
Natlee: Right, well there is nothing we can do here online
Nardeen: Are you implying that there is something that can be done elsewhere?
Natlee: I do apologize for the inconvenience, what is offered, and the price shown cannot be changed or edited or adjusted
Natlee: I am just saying that we do not have the capability to do anything here online, nor do we have access to customer's accounts
Nardeen: Then I guess there is nothing left to be done.
Nardeen: I'll just wait till February 10th.
Nardeen: Thanks for the information. You have helped to make my decision much easier.
Nardeen: Have a wonderful day.
Nardeen: Goodbye.
Natlee: You're quite welcome
Natlee: Thanks for choosing AT&T
Natlee: Have a great weekend
Nardeen: HA HA! "Thanks for choosing AT&T"
Nardeen: classic!
Are you serious? It was obviously a joke. I haven't seen nor heard anyone having a problem with it.It is FANTASY football after all. It's completely meaningless. If people are upset over that stupid joke, then I definitely do not want to play in this league again. I apologize if I somehow hurt your feelings but I thought it was a creative way of having fun. If there are people in this league that can't take a joke, then I want no part of this league."
I normally would not reply to such nonsense but feel like I need to make a point and defend my self since I am being placed in the position of being the bad guy in the deal. I will do so in my unique and extremely sarcastic style. It is all meant in good fun and not intended to offend anyone. Here goes.....Yup, you caught me! I was trying to trick you into clicking the wrong button on a trade and it almost worked. I thought I was going to be like George Clooney in Ocean's Eleven and be the mastermind behind the heist of the century. Clearly, I am not that intelligent.The truth is that I really need Ahmad Bradshaw because I am doing so horribly in this league with all the horrid QBs that I have. I've only won 5 in a row and my two losses came by less than 5 points total. If only I could trade one of my QBs for a mid range RB that consistently scores half or less points per game, is currently losing goal line carries to another player and has a bye this week. I only have 3 players on bye this week and really wanted to add another one.And you don't need a QB. You have great QBs like Jason Campbell and David Carr (who is being benched in favor of Troy Smith). Why would you need a QB that just got one of the best receivers in the game in Randy Moss, Percy Harvin who is coming back into form and Sidney Rice who should be back on the field soon. Favre is a guy that has played in every game since 1993 and still has a decent chance of playing this week. Why would you want Brett Favre who might play when you can have David Carr who definitely won't play? What was I thinking?In a Tuesday column, Sports Illustrated's Peter King spoke with a top NFL team orthopedist who said the ailment shouldn't snap Favre's steak of 291 consecutive games played. "I think it's extremely misleading to say he has two ankle fractures and leave that impression," the orthopedist said. "Technically, with what I have read, he does. But you are not playing an NFL game with two fractures in the sense that we think of fractures." The nature of the stress fracture seems to be especially inexact. The orthopedist said: "It's a glorified ankle sprain." And with the avulsion fracture of the calcaneus, or heel area, he said a simple injection can help cover the pain. "I don't believe [the calcaneus] is a critical structure at all." In all, the orthopedist thinks Favre will be able to play Sunday in New England and that if this were a playoff week, most NFL QBs would suit up with Favre's injury.I think I have sufficiently made my point. Thank you for taking the time to read my rant.
"I really have to say that. Beating NAME and crowing is one this but Dude your an ass with no freaking class what-so-ever. To the rest of you guys it was fun, enjoy next year, I'm out."