Fidelity Home Warranty Sucks!
This is the story of how Fidelity Home Warranty screwed me.
If you've ever been screwed over by a big company help me out. Call Fidelity and give them a piece of your mind.
Fidelity Home Warranty
1 (800) 308-1420
When my wife and I bought our house, it came with a home warranty. After a year it expired and it was time to renew it. I didn't want to renew it unless it covered things like our appliances. Our house was built in 2005 so the likelihood of something going wrong is fairly low. My wife talked to Fidelity and we had to pay about $400 for a year warranty that covered our appliances among other things. I thought it was a little high at the time but we bought it anyway.
Several weeks ago, I went over to use our microwave. It's one of those built in microwaves that is mounted over the stove. I reach over and pull the handle and while the handle moved with my hand, the door remained closed. Apparently the people that lived in the house before us broke the handle and used some super glue to reattach it. Eventually it gave up the ghost and the handle broke off. I figured it wasn't that big a deal. The home warranty covers these types of things.
My wife calls them up to come out and take a look at it. There is a $50 deductible just to have someone come out and see. I figured the guy will come by and replace the door and be done with it. I also asked them to fix the plastic trim on the vent since it was cracked. I figured, if we were going to pay $50 we might as well get everything fixed but I didn't really care if the vent was fixed or not. The guy comes and tells my wife that they need to replace the whole thing. It sounds like a good deal, right? We get a brand new microwave for just $50. Well, there is a problem. Our original microwave is stainless steel and matches the rest of our appliances. The home warranty people won't replace it with another stainless steel one unless we pay for the difference in cost. This really ticked me off. If I had a Ferrari and my auto insurance told me they were going to replace my car, I would expect them to replace it with another Ferrari and not a Kia (not a very good comparison but you get my point). I called them to argue with them and make them pay for a stainless steel one but they didn't answer. I left a message and they never called me back. Eventually, my wife got them on the phone and managed to convince them to get us a stainless steel microwave.
Several weeks later, the microwave arrives. The shipper insists that someone sign for it but neither my wife or I were at home. Our neighbor was kind enough to sign it for us. They tell us that we have to measure it to make sure it will fit in the space above the stove. I ask myself, "Why the hell am I measuring this thing? Isn't that the job of the appliance guy that came here and ordered it? Shouldn't they have made sure the microwave would fit before ordering it?". I measure it anyway and it looked like it would fit.
The box sits in my living room for another week and a half. Yesterday afternoon, on my wife's day off, someone comes by to install the microwave. I expect that when I come home I should see a nice shiny stainless steel microwave hanging over our stove. Instead I come home to see a big empty space over the stove and our old microwave sitting on the kitchen floor. I ask my wife what happened and apparently the granite counter top that runs up the wall between the stove and the microwave needs to be cut to allow the new microwave in. They want to have a contractor come to our house, AT OUR EXPENSE, to cut the granite and install a larger wood backplate to mount the microwave.
Now I have 2 microwaves sitting on the floor at my house. Neither of them work and I have a big hole in the area that used to house my microwave. I'm more than pissed off at this point. What originally was a small problem is now a big pain in the butt all thanks to Fidelity. All I wanted was to have the handle on my microwave fixed. It's been about 2 months now and things are much worse then they were when I broke the handle off. All of this hassle could have been saved if I just chose to go to the store and buy some super glue like the previous owners of my house did.
Today my wife calls me after she hears from the contractor that is supposed to cut the granite counter top to allow the new microwave to fit. He quotes her something close to $300. She suggests that we put the old microwave back up and sell the new one on ebay or something and try to recoup our losses. I don't give up so easily. I call Fidelity trying to be polite and explain the situation assuming they will want to make their customer happy but prepared to give them a piece of my mind if necessary.
I tell them that all I wanted was to have the door handle fixed and nothing more. This should have been an easy fix. They were the ones that insisted that the microwave be replaced. The person that I spoke to said that it's in the contract that they choose when to replace or repair an item. I explained to him that it is cheaper for them to replace the microwave instead of fixing it but it's not cheaper for me the customer. I have to shell out even more money because they chose to have it replaced. It's not my fault that they chose a microwave that doesn't properly fit. I should not be the one that pays to make it fit. Basically what I was told is that within the contract they have right to screw me over as long as it helps their bottom line. I asked for a manager and was told that they were all at lunch. I insisted that a manager call me and left my mobile number. About 20 minutes later, someone calls and i go through the same story again. They basically don't care and try to push the blame for the situation on me. The only recourse they offer me is to escalate it to their legal department. I'm sure that nothing will come for that.
This is not right. The little guy gets screwed over by the big corporation.
Help me fight back!
Fidelity Home Warranty
1 (800) 308-1420
If you've ever been screwed over by a big company help me out. Call Fidelity and give them a piece of your mind.
Fidelity Home Warranty
1 (800) 308-1420
When my wife and I bought our house, it came with a home warranty. After a year it expired and it was time to renew it. I didn't want to renew it unless it covered things like our appliances. Our house was built in 2005 so the likelihood of something going wrong is fairly low. My wife talked to Fidelity and we had to pay about $400 for a year warranty that covered our appliances among other things. I thought it was a little high at the time but we bought it anyway.
Several weeks ago, I went over to use our microwave. It's one of those built in microwaves that is mounted over the stove. I reach over and pull the handle and while the handle moved with my hand, the door remained closed. Apparently the people that lived in the house before us broke the handle and used some super glue to reattach it. Eventually it gave up the ghost and the handle broke off. I figured it wasn't that big a deal. The home warranty covers these types of things.
My wife calls them up to come out and take a look at it. There is a $50 deductible just to have someone come out and see. I figured the guy will come by and replace the door and be done with it. I also asked them to fix the plastic trim on the vent since it was cracked. I figured, if we were going to pay $50 we might as well get everything fixed but I didn't really care if the vent was fixed or not. The guy comes and tells my wife that they need to replace the whole thing. It sounds like a good deal, right? We get a brand new microwave for just $50. Well, there is a problem. Our original microwave is stainless steel and matches the rest of our appliances. The home warranty people won't replace it with another stainless steel one unless we pay for the difference in cost. This really ticked me off. If I had a Ferrari and my auto insurance told me they were going to replace my car, I would expect them to replace it with another Ferrari and not a Kia (not a very good comparison but you get my point). I called them to argue with them and make them pay for a stainless steel one but they didn't answer. I left a message and they never called me back. Eventually, my wife got them on the phone and managed to convince them to get us a stainless steel microwave.
Several weeks later, the microwave arrives. The shipper insists that someone sign for it but neither my wife or I were at home. Our neighbor was kind enough to sign it for us. They tell us that we have to measure it to make sure it will fit in the space above the stove. I ask myself, "Why the hell am I measuring this thing? Isn't that the job of the appliance guy that came here and ordered it? Shouldn't they have made sure the microwave would fit before ordering it?". I measure it anyway and it looked like it would fit.
The box sits in my living room for another week and a half. Yesterday afternoon, on my wife's day off, someone comes by to install the microwave. I expect that when I come home I should see a nice shiny stainless steel microwave hanging over our stove. Instead I come home to see a big empty space over the stove and our old microwave sitting on the kitchen floor. I ask my wife what happened and apparently the granite counter top that runs up the wall between the stove and the microwave needs to be cut to allow the new microwave in. They want to have a contractor come to our house, AT OUR EXPENSE, to cut the granite and install a larger wood backplate to mount the microwave.
Now I have 2 microwaves sitting on the floor at my house. Neither of them work and I have a big hole in the area that used to house my microwave. I'm more than pissed off at this point. What originally was a small problem is now a big pain in the butt all thanks to Fidelity. All I wanted was to have the handle on my microwave fixed. It's been about 2 months now and things are much worse then they were when I broke the handle off. All of this hassle could have been saved if I just chose to go to the store and buy some super glue like the previous owners of my house did.
Today my wife calls me after she hears from the contractor that is supposed to cut the granite counter top to allow the new microwave to fit. He quotes her something close to $300. She suggests that we put the old microwave back up and sell the new one on ebay or something and try to recoup our losses. I don't give up so easily. I call Fidelity trying to be polite and explain the situation assuming they will want to make their customer happy but prepared to give them a piece of my mind if necessary.
I tell them that all I wanted was to have the door handle fixed and nothing more. This should have been an easy fix. They were the ones that insisted that the microwave be replaced. The person that I spoke to said that it's in the contract that they choose when to replace or repair an item. I explained to him that it is cheaper for them to replace the microwave instead of fixing it but it's not cheaper for me the customer. I have to shell out even more money because they chose to have it replaced. It's not my fault that they chose a microwave that doesn't properly fit. I should not be the one that pays to make it fit. Basically what I was told is that within the contract they have right to screw me over as long as it helps their bottom line. I asked for a manager and was told that they were all at lunch. I insisted that a manager call me and left my mobile number. About 20 minutes later, someone calls and i go through the same story again. They basically don't care and try to push the blame for the situation on me. The only recourse they offer me is to escalate it to their legal department. I'm sure that nothing will come for that.
This is not right. The little guy gets screwed over by the big corporation.
Help me fight back!
Fidelity Home Warranty
1 (800) 308-1420
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